There are a few reasons:


1) You have to use the EXACT same email that you used to register for the vault. 


2) The token distribution is only applicable for contributors who have registered for the vault and COMPLETED kyc. If you have not done so, please do it as soon as possible.    https://vault.successlife.com/auth/login


3) If difficulties persists, feel free to write in to support@successlife.com